Overview

Technical Support Specialists must offer superior support and service, have strong people skills, and be patient in assisting Beck’s employees and dealers with any number of supported platforms.

As a member of the Beck’s Family of employees, all full-time employees are eligible for a generous benefits package:

  • Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
  • 401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
  • Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
  • Company Christmas Party, Free Lunch, Two Hundred Dollar Merchandise Allowance, & Much More

 

Responsibilities

  • Answer technical support calls and tickets.
  • Setting up new hardware.
  • Provide excellent customer service.
  • Troubleshoot a variety of technical devices and software. Laptops, desktops, iPhones, iPads, printers, etc.
  • Assist in maintaining Technology at all Beck’s Superior Hybrids’ regional sites.
  • Resolve issues without escalation when possible and gather detailed information to pass along to other members of the Technology team when necessary.
  • Support company Attitudes and Actions and the mission to help farmers succeed.
  • Perform other duties as may be required by supervisor.

 

Job Requirements

Education and training:

  • Bachelor of Science Degree in computer science or related field preferred, but not required.
  • Must possess and maintain a valid driver’s license and insurable driving record as determined by Beck’s automobile insurance policy.

Skills:

  • Must be able to research and resolve problems efficiently and independently.
  • Must be an ideal team player.
  • Excellent verbal and written communication skills.
  • Must be self motivated and take initiative.

Experience:

  • 12 months of experience in related field is preferred

** In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck’s is contingent upon passing these pre-employment screenings.

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