Overview
| What You’ll Do |
| Order Management
o Price and correct customer orders daily. o Confirm orders to customers as required. o Partner with the Pricing Coordinator to ensure pricing is accurately loaded into the system. o Assist the Sales team with creating and maintaining quotes, list deals, and contracts as needed. o Support the Sales team with pricing changes and assist in resolving discrepancies between customer pricing and system pricing. Sales Support o Assist the Sales team with sample and equipment requests as needed. o Manage incoming sales calls from Reception by providing basic production information and directing purchase inquiries to the appropriate Sales team member. o Coordinate sales meeting planning and preparation. Deduction Support o Support communication and collaboration between the Field Sales and the Deductions team. o Review weekly “Waiting on Sales” report to identify recurring deduction issues and drive timely resolution. o Work with salespersons and the AFS Coordinator to resolve contract-related deduction issues. o Work with salespersons on next steps, ownership and deadlines. o Meet regularly with the Sales team to review outstanding deductions to minimize write-offs due to aging. Data error correction & investigation o Work with Sales team to determine resolutions and provide required information to the FS DPA Administrator for routing system updates. o Work cross-functionally to identify root causes of errors and develop training, processes, and solutions to prevent recurring issues. o Maintain FSE Sample Integration with CRM and resolve errors during daily uploads.
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| Requirements for Success |
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Knowledge, Skills and Abilities |
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